JoeSpareBedroom wrote:
>
>
> In the past, I've found the company was eager to please. I once paper-mailed
> them a question which had nothing to do with a quality problem. They sent me
> coupons. They didn't have to - my letter was not a complaint of any kind.

Most companies are like that. They generally hear from so few consumers
that they are thrilled when they actually get some feedback.